ListUP Guide for List Owners

Overview for List Owners

A ListUP mailing list provides an easy way to e-mail a specified group of people who have something in common, like membership to a club or the sharing of a common interest. These lists can have open subscription options or be completely private. Each list has an owner or owners, who manage subscriptions and have access to some configuration options for the list.

If you would like a new list created on the ListUP system, please put a request in to the help desk here:

Request a list

If you are a mailing list owner on ListUP, you are responsible for:

1. Managing subscribers to the list

2. Ensuring that you are not sending unwanted e-mails

3. Making or requesting changes to your list

If your request for a new list is confirmed, you will receive notification in e-mail. Then the first step will be finding your list on the list.up.edu site.

Finding your list(s)

Log in to https://list.up.edu . From the front page, you can either click on “Go” under “My lists” or go to “My lists” in the drop-down menu under your username. You can also “Search for List(s)” from the front page or top menu.

The “My lists” page will show you all the lists for which you are an owner, subscriber, or moderator. Find the list name that you currently want to manage and click on it to open the list home page.

List home page

A list’s home page contains links for managing subscribers and some other configuration settings of your list.

Managing subscribers

To add subscribers, click the “View or Manage Subscribers” link.

From the subscribers page, you can add new subscribers individually, or you can click “Multiple add” to add many subscribers at once by pasting the e-mail addresses into a text box. Optionally, you can add a display name for each subscriber by putting that after the e-mail in the text box. For example:

smith@up.edu Jerry Smith

jones@gmail.com Jones, Mister

By default, when subscribers are added, they will each get an e-mail welcoming them to the group. If you do not want to send this e-mail, you can check the “quiet” box when you add a new subscriber.

At the bottom of the subscribers page, you will see the list of current subscribers. You can remove subscribers from here by checking the checkbox and hitting “Delete selected email addresses” at the bottom.

Managing bounced e-mails (i.e. bad e-mail addresses)

In the upper left of the list home page (or in the “list options menu” if you are on a small screen), you should see an “Error rate” listing. This is the percentage of e-mail addresses that the system is reporting as non-deliverable. Click “Error rate” to get the list of bad e-mail addresses in a table menu. From here, you can click an e-mail address and correct it if necessary or choose to remove the e-mail address entirely.

List options

Here are a few available options that you can change as a list owner to determine how your list operates:

List subject and visilibity

From the list home page, select “Modify list subject and visibility”. You can change the subject of your list that appears when people go to the “Index of Lists” page.

You can also change “Visibility of the list”. This refers to who can see the list on the web page. You can choose to conceal it from anyone without a UP login, conceal it except to subscribers, conceal from everyone except owners, or make it visible to everyone (no conceal).

Owners and moderators

From the list home page, click “Modify owners and moderators (editors)” under the “List Configuration” heading. From this page, you can add additional owners to your list and also add moderators. Moderators can be added if you want some people to be able to send to your list without giving them owner rights. Moderators can also moderate e-mails sent to your list, but only if it is a moderated list (see below on “Moderated lists”).

You can add owners or moderators by adding their e-mail address under “Owner” or “Moderator” and scrolling down to the bottom of the page and selecting “Update”. You can only add one owner or moderator at a time. When the screen refreshes, you will be able to add an additional owner/moderator.

Change who can post to your list

From the list home page, click “Change who can post to this list”. The drop-down menu under “Who can send messages” refers to who is able to send messages to your mailing list for distribution to its members.

Allowed senders could be:

· Only owners and moderators

· Anyone subscribed to the list

· Anyone with a UP e-mail address

· Anything approved by a moderator

If you select either of the “Moderated” options, your list will become a Moderated List. (See below on “Moderated Lists”.)

If a list has a large number of subscribers, it is not recommended that you have your list unrestricted for sending. Anyone replying to a list mailing could cause a chain of unwanted replies if a list is unrestricted to senders.

Change who can subscribe and unsubscribe

From the list home page, click “Change who can (un)subscribe and view list information”. From here, you can change who is able to subscribe and unsubscribe from your list.

Here are a few options for “Who can subscribe to this list”:

· Restricted to UP users OR restricted to UP users and notify owner – anyone with a UP account can subscribe from the web page. You should make sure your list is visible to UP users under the visibility settings for you list if you select this.

· For anyone without authentication OR anyone, notification is sent to list owner – anyone can subscribe to this list, including non-UP e-mail addresses

· Owners approval – anyone can subscribe, but the subscription request goes to the owners to approve or disapprove

Unsubscription options: it is strongly suggested you keep the option to unsubscribe open so that users may unsubscribe themselves if they do not want to receive e-mails from your list.

Other options?

There are other options that are available only to the help desk staff. If you have a specific need for your list, ask the help desk, and we will see if we can accommodate.

Moderated Lists

E-mails sent to a moderated list are first forwarded to the moderators for approval. Then a moderator must approve the message for posting to the list or disapprove. Only one moderator needs to approve an e-mail for it to be distributed, even if there are multiple moderators on a list.

If you want your list to be moderated, alter the “Change who can post to this list” setting. See above in this document.

FAQ

I have an old list that I manage by sending e-mails to activesubscriber@up.edu . Can I move this list to ListUP?

Yes. Please put in a request to the help desk with the name of current group and the current managers of the group.

I can’t see my list in the Outlook address book or in “People”. Where is it?

Lists on ListUP are not visible in the UP mail system’s address book by default, but they can be added. If you would like your list visibile in the address book, let the help desk know.

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